Terms and Conditions

TERMS & CONDITIONS

Website: www.spectrumgoa.com
Brand: Spectrum / Spectrum Printing Lab
Owned & Operated by: Zai Solutions
GSTIN: 30DCFPR2304E3Z6
Address: Dias Vaddo, Goa Velha, North Goa, Goa – 403108, India
Email:info@spectrumgoa.com
Contact: 8180085823

Effective Date: 13 August 2026
Last Updated: 13 August 2026

1. Acceptance of Terms

By accessing, browsing or using www.spectrumgoa.com ("Website"), or by placing an order through the Website, you agree to be bound by these Terms & Conditions ("Terms").

The Website is owned and operated by Zai Solutions, under the brand name Spectrum / Spectrum Printing Lab.

If you do not agree with these Terms, please do not use the Website or place an order.

2. About Spectrum

Spectrum is a printing and personalised products business operated by Zai Solutions.

Products and services available through the Website may include:

• Photo books and albums
• Wall art and canvas prints
• Stickers and labels
• Business cards
• Invitations
• Menus
• Brochures and magazines
• Stationery
• Large-format printing
• Personalised printing
• Customised products
• Other products and services displayed on the Website

Product availability may vary from time to time.

3. Website Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices and other information displayed on the Website are accurate.

However, minor variations may occur because of:

• Screen and monitor settings
• Colour profiles
• Photography and lighting
• Printing processes
• Paper and material characteristics
• Manufacturing tolerances

Minor variations that do not materially affect the product shall not automatically constitute a defect.

4. Product Prices

All prices are displayed in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, delivery charges and other charges will be displayed or communicated where applicable.

Prices may change without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is successfully placed.

5. Product Availability

All products are subject to availability.

We reserve the right to discontinue, modify or change the availability of any product or service.

If a product becomes unavailable after an order has been placed, we may contact the customer regarding an alternative product or cancellation and refund, as applicable.

6. Placing an Order

An order submitted through the Website constitutes a request by the customer to purchase the selected product.

An order shall be considered accepted when Spectrum confirms the order or commences fulfilment, subject to these Terms.

We reserve the right to cancel or refuse an order in circumstances including:

• Payment failure
• Suspected fraudulent activity
• Incorrect pricing caused by a technical or system error
• Product unavailability
• Inability to fulfil the requested customisation
• Unlawful or infringing customer content
• Incorrect or incomplete customer information
• Circumstances beyond our reasonable control

If Spectrum cancels an order for which payment has already been received, the applicable amount will be refunded in accordance with the circumstances and applicable law.

7. Personalised and Customised Products

Many products offered by Spectrum may be produced specifically according to customer instructions.

Customisation may include:

• Customer photographs
• Artwork
• Logos
• Names
• Dates
• Text
• Colours
• Layouts
• Sizes
• Designs
• Other customer-supplied information

Once production, printing or customisation has commenced, cancellation may not be possible.

Because customised products are produced specifically for an individual customer, they are generally not eligible for return merely because the customer changes their mind.

This does not affect any statutory rights relating to defective, damaged, incorrectly supplied or materially non-conforming products.

8. Customer Responsibility

Customers are responsible for providing accurate information when placing an order.

This includes:

• Names
• Dates
• Addresses
• Contact details
• Photographs
• Artwork
• Logos
• Text
• Product specifications
• Quantity
• Size
• Design instructions

Spectrum shall not be responsible for errors resulting from incorrect information supplied or approved by the customer.

9. Customer Proof and Approval

Where Spectrum provides a digital proof, preview or design approval, the customer is responsible for carefully checking all information before approving production.

Customers should verify:

• Spelling
• Names
• Dates
• Photographs
• Addresses
• Colours
• Layout
• Quantity
• Size
• Other customised information

Once a proof has been approved, production may commence.

Errors contained in customer-approved content may not be treated as manufacturing defects.

10. Image Quality

For photographic and image-based products, customers are responsible for providing files of suitable quality.

Spectrum shall not be responsible for poor print quality caused by:

• Low-resolution images
• Blurry photographs
• Pixelated images
• Distorted files
• Incorrect file formats
• Poor-quality scans
• Other defects in customer-supplied files

Where reasonably possible, Spectrum may notify the customer if an obvious image-quality issue is identified before production.

11. Customer-Uploaded Content

Customers may upload photographs, artwork, logos, documents and other files for the purpose of producing customised products.

By uploading content, the customer confirms that:

• They own the content or have permission to use it.
• They have the necessary rights to have the content reproduced.
• The content does not knowingly infringe copyright, trademark, privacy or other rights.
• They are authorised to instruct Spectrum to print or reproduce the content.

Spectrum does not acquire ownership of customer photographs, artwork or other intellectual property merely because the customer uploads such material.

12. Copyright and Intellectual Property

All intellectual property relating to the Website, including:

• Spectrum branding
• Logos
• Product designs
• Graphics
• Photographs
• Text
• Website layouts
• Software
• Original artwork
• Trademarks

belongs to or is lawfully used by Zai Solutions/Spectrum or the respective rights holder.

No Website content may be copied, reproduced, modified, distributed or commercially exploited without appropriate permission.

13. Prohibited Content

Spectrum reserves the right to refuse to print or reproduce content that it reasonably believes:

• Violates applicable law
• Infringes intellectual property rights
• Facilitates fraud
• Impersonates another person
• Violates another person's privacy or rights
• Contains unlawful material
• Is otherwise prohibited by law

Spectrum is not required to knowingly process unlawful or infringing content.

14. Payment

Payment may be made using the payment methods made available on the Website.

Orders may be processed only after successful payment confirmation or other authorised payment arrangement.

Spectrum is not responsible for delays or failures caused by banks, payment gateways or financial institutions.

15. Shipping and Delivery

Orders may be delivered through third-party courier and logistics providers.

Delivery timelines displayed on the Website or communicated to customers are estimates unless expressly stated otherwise.

Delivery may be delayed because of:

• Courier delays
• Weather
• Strikes
• Transportation disruptions
• Public holidays
• Incorrect addresses
• Customer unavailability
• Remote delivery locations
• Government restrictions
• Force majeure events
• Circumstances outside our reasonable control

16. Customer Responsibility for Delivery

Customers must provide an accurate and complete delivery address and contact information.

Spectrum shall not be responsible for failed or delayed delivery resulting from:

• Incorrect address
• Incomplete address
• Incorrect PIN code
• Incorrect phone number
• Customer unavailability
• Failure to accept delivery
• Other information incorrectly supplied by the customer

Additional delivery charges may apply where re-shipping is required because of incorrect customer information.

17. Damaged Packages

Customers are encouraged to inspect packages upon delivery.

If a package appears visibly damaged, customers should, where reasonably possible:

1. Photograph the package before opening.
2. Photograph the shipping label.
3. Photograph the damaged product.
4. Retain the packaging.
5. Contact Spectrum as soon as reasonably possible.

Photographs or other evidence may be requested to assist with investigation and courier claims.

18. Cancellation

Customers may request cancellation before production has commenced.

Cancellation requests should be sent to:

Email: info@spectrumgoa.com
Contact: 8180085823

Once production, printing, customisation or procurement has commenced, cancellation may not be possible.

For customised products, cancellation may generally not be accepted once production has commenced.

19. Returns

Personalised and customised products are generally not eligible for return merely because the customer has changed their mind or no longer requires the product.

However, this does not exclude any rights available to consumers under applicable law.

Products that are defective, damaged, incorrectly supplied or materially different from what was ordered will be reviewed on a case-by-case basis.

20. Defective, Damaged or Incorrect Products

If a customer receives a product that is:

• Materially defective
• Damaged during delivery
• Incorrectly supplied
• Materially different from the product ordered

the customer should contact Spectrum as soon as reasonably possible after delivery.

The customer may be asked to provide:

• Order number
• Photographs
• Videos where appropriate
• Photographs of packaging
• Description of the issue

After reviewing the claim, Spectrum may provide an appropriate remedy, including:

• Replacement
• Reprint
• Repair, where applicable
• Refund
• Another appropriate resolution

21. Refunds

Where a refund is approved, Spectrum may process the refund to the original payment method or through another legally permissible method.

The time taken for the refund to appear in the customer's account may depend upon the payment gateway, bank or financial institution.

Shipping charges may or may not be refundable depending upon the circumstances of the cancellation, return or defect and applicable law.

22. Promotional Offers and Discounts

Promotional offers may be subject to additional conditions, including:

• Validity period
• Minimum order value
• Product restrictions
• Quantity restrictions
• Customer eligibility
• One-time-use restrictions

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash.

Spectrum reserves the right to modify or withdraw promotional offers subject to applicable law.

23. Customer Reviews and Feedback

Customers may submit reviews, photographs, testimonials or other feedback.

By submitting such content, the customer confirms that they have the necessary rights to submit it.

Spectrum may display customer reviews or feedback for legitimate business and informational purposes.

We may remove content that is unlawful, fraudulent, abusive, defamatory, misleading or unrelated to the relevant product or service.

24. Website Misuse

Users must not:

• Attempt unauthorised access to the Website
• Introduce malicious software
• Interfere with Website operation
• Scrape or copy Website content without permission
• Use the Website for fraudulent purposes
• Impersonate another person
• Circumvent security measures
• Interfere with another user's access to the Website

Spectrum may restrict or suspend access where misuse is reasonably suspected.

25. Account Security

Where customer accounts are available, customers are responsible for maintaining the confidentiality of their login credentials.

Customers should immediately notify Spectrum if they believe their account has been accessed without authorisation.

26. Third-Party Services

The Website may use or link to third-party services, including:

• Payment gateways
• Courier services
• Shipping providers
• Cloud services
• Analytics services
• Social media platforms
• Other technology providers

Spectrum is not responsible for the independent policies, systems or actions of third-party service providers.

27. Limitation of Liability

To the maximum extent permitted by applicable law, Spectrum/Zai Solutions shall not be liable for indirect, incidental, special or consequential losses arising from:

• Website interruptions
• Third-party service failures
• Courier delays
• Payment gateway failures
• Customer-provided incorrect information
• Customer-provided low-quality files
• Unauthorised use of a customer's account
• Circumstances beyond our reasonable control

Nothing in these Terms is intended to exclude or restrict any consumer right or liability that cannot legally be excluded or restricted under applicable Indian law.

28. Force Majeure

Spectrum shall not be responsible for delay or failure to perform its obligations where caused by circumstances beyond reasonable control, including:

• Natural disasters
• Fire
• Flood
• Epidemic or pandemic
• War
• Civil unrest
• Strikes
• Government restrictions
• Transportation disruption
• Power failure
• Internet or telecommunications failure
• Machinery failure
• Shortage of materials
• Courier disruption
• Other extraordinary events beyond reasonable control

29. Indemnity

To the extent permitted by applicable law, customers agree to indemnify and hold harmless Zai Solutions/Spectrum from claims, losses or expenses arising from:

• Unlawful customer-provided content
• Copyright or trademark infringement arising from customer-provided content
• Misuse of the Website
• Violation of these Terms
• Fraudulent or unauthorised use of the customer's account

30. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India.

Subject to mandatory consumer protection rights and the jurisdiction of competent statutory authorities and consumer commissions, disputes shall be subject to the jurisdiction of courts having appropriate jurisdiction in Goa, India.

Nothing in this clause is intended to deprive a consumer of any mandatory statutory right or remedy available under applicable law.

31. Grievance Redressal

For complaints, concerns or grievances relating to orders, products, payments, delivery, returns, refunds or use of the Website, customers may contact:

Zai Solutions / Spectrum
Address: Dias Vaddo, Goa Velha, North Goa, Goa – 403108, India
Email:info@spectrumgoa.com
Phone: 8180085823

We will make reasonable efforts to acknowledge and address grievances within the period prescribed by applicable law.

32. Changes to These Terms

Spectrum may modify these Terms & Conditions from time to time.

The latest version will be published on www.spectrumgoa.com.

The "Last Updated" date will indicate when these Terms were most recently revised.

Continued use of the Website after publication of updated Terms constitutes acceptance of the revised Terms, subject to applicable law.

33. Entire Agreement

These Terms & Conditions, together with any applicable Privacy Policy, Shipping Policy, Cancellation Policy, Returns & Refund Policy and product-specific terms displayed on the Website, constitute the terms governing your use of the Website and purchase of products from Spectrum, subject to applicable law.

CONTACT INFORMATION

Zai Solutions
Brand: Spectrum / Spectrum Printing Lab

Website: www.spectrumgoa.com
Address: Dias Vaddo, Goa Velha, North Goa, Goa – 403108, India
GSTIN: 30DCFPR2304E3Z6
Email:info@spectrumgoa.com
Contact: 8180085823

Effective Date: 13 August 2026
Last Updated: 13 August 2026