SPECTRUM

PRIVACY POLICY, TERMS & CONDITIONS

Website: www.spectrumgoa.com
Brand: Spectrum / Spectrum Printing Lab
Owned & Operated by: Zai Solutions
GSTIN: 30DCFPR2304E3Z6
Registered/Business Address: Dias Vaddo, Goa Velha, North Goa, Goa – 403108, India
Email: info@spectrumgoa.com
Contact: 8180085823

Effective Date: 13 August 2026
Last Updated: 13 August 2026

PART I — PRIVACY POLICY

1. Introduction

Welcome to Spectrum, the online printing and personalised products store operated by Zai Solutions (“Spectrum”, “Zai Solutions”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, use, process, store and protect information relating to customers and visitors who access or use www.spectrumgoa.com (the “Website”).

By accessing or using the Website, creating an account, placing an order, submitting information or uploading files, you acknowledge that you have read and understood this Privacy Policy.

We are committed to handling personal data responsibly and in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, when and to the extent applicable and in force, and other applicable laws and regulations.

2. Information We Collect

We may collect information that is necessary to provide our products and services.

2.1 Information You Provide

This may include:

Full name
Mobile number
Email address
Billing address
Shipping/delivery address
Company or organisation name
GST details, where applicable
Account and login information
Order details
Product preferences
Customer service communications
Feedback and reviews
Information provided when contacting us

2.2 Payment Information

Payments may be processed through third-party payment gateways.

We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, banking passwords or similar confidential payment credentials on our own systems.

Payment information may be collected and processed directly by the applicable payment gateway or financial institution under its own terms and privacy policy.

2.3 Customer-Uploaded Content

Spectrum offers personalised printing and customised products.

Customers may upload:

photographs;
artwork;
logos;
designs;
documents;
graphics;
text;
layouts;
other files or content required to produce an order.

Such content may be processed, stored temporarily and accessed by authorised personnel or service providers solely as reasonably necessary to fulfil the customer’s order, provide support, resolve complaints, process reprints or comply with legal obligations.

2.4 Automatically Collected Information

When you visit our Website, certain technical information may automatically be collected, including:

IP address;
browser type;
operating system;
device information;
pages visited;
date and time of access;
referring website;
approximate location;
cookies and similar technologies.

3. How We Use Your Information

We may use collected information for the following purposes:

To create and manage customer accounts.
To process and fulfil orders.
To manufacture customised products.
To process payments.
To arrange delivery and shipping.
To provide order confirmations and updates.
To communicate with customers regarding their orders.
To provide customer support.
To process returns, replacements and refunds.
To prevent fraud and unauthorised transactions.
To maintain business, accounting, tax and transaction records.
To improve our Website, products and services.
To analyse Website usage and performance.
To send promotional communications where permitted.
To protect our Website, business, customers and property.
To comply with applicable legal and regulatory requirements.
To respond to lawful requests from government authorities or law-enforcement agencies.

4. Customer Photographs, Artwork and Uploaded Files

Spectrum understands that uploaded photographs, artwork and documents may be personal or commercially sensitive.

We will use customer-uploaded content primarily for the purpose for which it was provided.

By uploading content, you confirm that:

you own the content or have appropriate permission to use it;
you have the necessary rights to have the content reproduced;
the content does not knowingly infringe copyright, trademark, privacy, publicity or other rights;
you are authorised to instruct Spectrum to print or reproduce the content.

Spectrum does not acquire ownership of your photographs, artwork or other intellectual property merely because you upload them for printing.

We may refuse to process content that we reasonably believe is unlawful, fraudulent, infringing, abusive, obscene or otherwise prohibited by applicable law.

5. Customer Responsibility for Uploaded Content

The customer is solely responsible for ensuring that uploaded content is legally permissible.

Spectrum shall not be responsible for determining whether a customer has obtained appropriate copyright, trademark, model, photographer, publicity or other permissions for content submitted by the customer.

If a third party makes a claim arising from content supplied by a customer, the customer shall be responsible for addressing that claim to the extent permitted by law.

6. Sharing of Personal Information

We may share information with third-party service providers where reasonably necessary to operate our business.

These may include:

payment gateway providers;
banks and financial institutions;
courier and logistics providers;
website hosting providers;
cloud storage providers;
software and IT service providers;
accounting and professional advisers;
website analytics providers;
customer support providers;
government authorities where legally required.

We do not sell customers’ personal information as a standalone commercial product.

We may disclose information where required to comply with law, court orders, regulatory directions, fraud investigations or lawful government requests.

7. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

maintain shopping cart functionality;
keep users logged in;
remember preferences;
improve Website performance;
understand Website traffic;
analyse user behaviour;
provide relevant marketing or advertising where applicable.

You may control or disable cookies through your browser settings.

Some Website functions may not operate correctly if certain cookies are disabled.

8. Marketing Communications

Where permitted by applicable law, Spectrum may communicate information regarding:

products;
services;
offers;
discounts;
promotions;
new launches;
events;
business updates.

You may opt out of promotional communications by using the unsubscribe option where provided or by contacting us at info@spectrumgoa.com.

Transactional communications, including order confirmations, payment notifications, delivery updates and important service communications, may continue where necessary to fulfil your order or provide the service.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal data from unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Customers acknowledge that transmission of information over the internet involves inherent risks.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by applicable law.

Information may be retained for purposes including:

order fulfilment;
customer service;
accounting;
taxation;
legal compliance;
warranty and product support;
dispute resolution;
fraud prevention;
legitimate business records.

Customer-uploaded photographs and artwork may be deleted after the relevant business purpose has been completed, subject to operational requirements, backup systems and applicable legal requirements.

11. Data Rights and Requests

Subject to applicable law and its commencement and applicability, customers may have rights relating to their personal data, including rights to:

request information regarding processing;
request access to personal data;
request correction of inaccurate information;
request deletion where applicable;
withdraw consent where processing is based on consent;
raise a grievance regarding processing of personal data.

Requests may be submitted to:

Email: info@spectrumgoa.com
Phone: 8180085823

We may require reasonable verification before acting on a request.

We may retain information where required by law or where retention is otherwise legally permitted.

12. Children’s Data

The Website is not intended to knowingly collect personal data from children except where permitted and handled in accordance with applicable law.

If you believe that personal data of a child has been provided to us improperly, please contact us at info@spectrumgoa.com.

13. Third-Party Websites and Services

Our Website may contain links to third-party websites, payment services, courier services, social media platforms or other external services.

Spectrum does not control the privacy practices of those third parties.

Customers should review the applicable third-party terms and privacy policies before providing information to those services.

14. Changes to the Privacy Policy

Spectrum may update this Privacy Policy from time to time.

Any updated version will be published on the Website with a revised “Last Updated” date.

PART II — TERMS & CONDITIONS

15. Acceptance of Terms

By accessing, browsing or using www.spectrumgoa.com, or by placing an order through the Website, you agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use the Website or place an order.

16. About Spectrum

Spectrum / Spectrum Printing Lab is a printing and personalised products brand owned and operated by Zai Solutions, having its business address at:

Dias Vaddo, Goa Velha, North Goa, Goa – 403108, India

GSTIN: 30DCFPR2304E3Z6

Spectrum may provide products and services including:

photo books;
premium albums;
wall art;
canvas prints;
stickers;
labels;
brochures;
magazines;
business cards;
invitations;
menus;
stationery;
personalised printing;
large-format printing;
customised products;
other products displayed on the Website.

17. Website Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices and other information displayed on the Website are accurate.

However, actual products may have minor variations due to:

screen and monitor settings;
colour profiles;
photography and lighting;
printing technology;
paper characteristics;
material variations;
manufacturing tolerances.

Minor variations that do not materially affect the product shall not automatically constitute a defect.

18. Product Pricing

All prices are displayed in Indian Rupees (INR), unless otherwise specified.

Applicable taxes, shipping charges or other charges will be displayed or communicated as applicable.

Prices may change without prior notice.

The price applicable to an order will generally be the price displayed when the order is successfully placed.

19. Product Availability

All products are subject to availability.

We reserve the right to discontinue products, modify specifications or change product availability.

If a product becomes unavailable after an order is placed, we may contact the customer regarding an alternative or cancellation and refund, as applicable.

20. Placing an Order

An order submitted through the Website constitutes an offer/request by the customer to purchase the selected product.

An order is considered accepted when Spectrum confirms the order or commences fulfilment, subject to these Terms.

We reserve the right to cancel or refuse an order in circumstances including:

payment failure;
suspected fraud;
incorrect pricing caused by a technical error;
product unavailability;
inability to fulfil the requested customisation;
unlawful or infringing customer content;
incorrect or incomplete customer information;
circumstances beyond our reasonable control.

If Spectrum cancels an order for which payment has already been received, the applicable amount will be refunded according to the circumstances and applicable law.

21. Personalised and Customised Products

A significant portion of Spectrum’s products may be customised according to customer instructions.

Customisation may include:

customer photographs;
customer artwork;
names;
dates;
text;
logos;
colours;
layouts;
dimensions;
designs.

Once production has commenced, cancellation may not be possible.

Because customised products are produced specifically for an individual customer, a return or refund may not be available merely because the customer changes their mind.

This limitation does not affect statutory rights relating to defective, damaged, incorrectly supplied or materially non-conforming products.

22. Customer Proof and Approval

Where Spectrum provides a digital proof, preview or design approval facility, the customer is responsible for carefully checking:

spelling;
names;
dates;
photographs;
addresses;
colours;
layout;
quantities;
sizes;
other supplied information.

Once a proof has been approved by the customer, production may proceed.

Errors contained in customer-approved content may not be treated as manufacturing defects.

23. Image Quality

For photographic products, the customer is responsible for supplying files of suitable quality.

If a customer uploads a low-resolution, blurry, pixelated, distorted or otherwise unsuitable image, Spectrum may not be responsible for the resulting print quality where the issue arises from the supplied file.

Where our Website or design team identifies an obvious quality issue, we may contact the customer before production where reasonably possible.

24. Copyright and Intellectual Property

All intellectual property relating to Spectrum’s Website, including:

Spectrum branding;
logos;
product designs;
graphics;
photographs;
text;
website layouts;
software;
original artwork;
trademarks;

belongs to or is lawfully used by Zai Solutions/Spectrum or the relevant rights holder.

No Website content may be copied, reproduced, modified, distributed or commercially exploited without appropriate permission.

25. Customer Intellectual Property

The customer retains ownership of intellectual property contained in photographs, artwork, logos and other material supplied by the customer, subject to any rights belonging to third parties.

By submitting such material, the customer grants Spectrum a limited, non-exclusive right to use, reproduce and process it solely as reasonably necessary to fulfil the customer’s order and provide related services.

This permission does not transfer ownership of the customer’s intellectual property to Spectrum.

26. Prohibited Content

Spectrum may refuse to print or reproduce content that it reasonably believes:

violates applicable law;
infringes intellectual property rights;
facilitates fraud;
impersonates another person;
contains unlawful threats;
contains prohibited material;
violates another person’s privacy or rights;
is otherwise unlawful.

Spectrum is not required to knowingly process unlawful content.

27. Payment

Payment methods displayed on the Website may include online payment gateways, cards, UPI, net banking or other methods made available from time to time.

Orders may be processed only after successful payment confirmation or other authorised payment arrangement.

Spectrum is not responsible for delays caused by banks, payment gateways or financial institutions.

28. Shipping and Delivery

Orders may be delivered through third-party courier and logistics providers.

Delivery timelines displayed on the Website or communicated to customers are estimates unless expressly stated otherwise.

Delivery may be delayed due to:

courier delays;
weather;
strikes;
transportation disruption;
public holidays;
incorrect addresses;
customer unavailability;
remote delivery locations;
government restrictions;
force majeure events;
other circumstances outside our reasonable control.

29. Customer Responsibility for Delivery Information

Customers must provide accurate:

name;
address;
PIN code;
mobile number;
email address;
other information necessary for delivery.

Spectrum shall not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information supplied by the customer.

30. Damaged Packages

Customers should inspect packages upon delivery where reasonably possible.

If a package appears visibly damaged, customers are encouraged to:

Photograph the package before opening.
Photograph the shipping label.
Photograph the damaged product.
Retain the packaging.
Contact Spectrum as soon as reasonably possible.

These photographs may be required to assist with investigation and courier claims.

PART III — CANCELLATION, RETURNS & REFUNDS

31. Cancellation Before Production

A customer may request cancellation before production has commenced.

Cancellation requests should be sent to:

info@spectrumgoa.com

Once production, printing, customisation or procurement has commenced, cancellation may not be possible.

32. Cancellation of Customised Products

For customised products, production may commence soon after payment and approval.

Once production has commenced, the order generally cannot be cancelled merely because the customer:

changes their mind;
wants a different design;
wants different photographs;
entered incorrect information;
entered an incorrect name or date;
ordered the wrong size;
ordered the wrong quantity.

This is subject to applicable consumer rights and statutory remedies.

33. Defective, Damaged or Incorrect Products

If a customer receives a product that is:

materially defective;
damaged during delivery;
materially different from what was ordered; or
incorrectly supplied by Spectrum,

the customer should contact us as soon as reasonably possible after delivery.

The customer may be asked to provide:

order number;
photographs;
videos where appropriate;
photographs of packaging;
description of the issue.

After reviewing the claim, Spectrum may provide an appropriate remedy, which may include:

replacement;
reprint;
repair, where applicable;
refund;
another appropriate resolution.

34. Returns of Personalised Products

Personalised and customised products are generally not eligible for return merely because the customer has changed their mind or no longer requires the product.

However, this policy does not exclude rights that cannot legally be excluded under applicable consumer protection laws.

Where a product is defective, damaged, incorrectly supplied or materially not as ordered, the matter will be reviewed on its merits.

35. Refunds

Where a refund is approved, Spectrum may process the refund to the original payment method or through another legally permissible method.

Refund processing times may depend upon the payment gateway, bank or financial institution.

Shipping charges may be refundable or non-refundable depending upon the circumstances of the return, cancellation or defect and applicable law.

36. Refund Review

Spectrum reserves the right to reasonably verify claims before approving replacement or refund requests.

This may include requesting photographs, videos, packaging information or other reasonable evidence.

This process is intended to prevent fraudulent or duplicate claims and does not limit any statutory consumer rights.

PART IV — OTHER TERMS

37. Promotions and Discount Codes

Promotional offers may be subject to specific conditions, including:

validity period;
minimum purchase value;
product restrictions;
quantity restrictions;
one-time use;
customer eligibility.

Unless expressly stated, promotional offers cannot be exchanged for cash.

Spectrum may modify or withdraw promotional offers subject to applicable law.

38. Customer Reviews and Testimonials

Customers may submit reviews, photographs, testimonials or feedback.

By submitting such material, the customer confirms that they have the necessary rights to submit it.

Spectrum may display reviews or feedback for legitimate business and informational purposes.

We may remove content that is unlawful, fraudulent, abusive, defamatory, misleading or unrelated to the relevant product.

39. Website Security and Misuse

Users must not:

attempt unauthorised access;
interfere with Website operation;
introduce malicious software;
scrape Website content without permission;
use the Website for fraudulent activities;
impersonate another person;
circumvent security measures;
interfere with another customer’s use of the Website.

We reserve the right to restrict or suspend access where misuse is reasonably suspected.

40. Account Security

Where customer accounts are available, customers are responsible for keeping their login credentials confidential.

Customers should immediately notify Spectrum if they believe that their account has been accessed without authorisation.

41. Limitation of Liability

To the maximum extent permitted by applicable law, Spectrum/Zai Solutions shall not be liable for indirect, incidental, special or consequential losses arising from:

Website interruptions;
third-party service failures;
courier delays;
payment gateway failures;
events beyond our reasonable control;
customer-provided incorrect information;
customer-provided low-quality files;
unauthorised use of a customer’s account.

Nothing in these Terms shall be interpreted as excluding or restricting a consumer right or liability that cannot lawfully be excluded or restricted under applicable Indian law.

42. Force Majeure

Spectrum shall not be responsible for delay or failure to perform its obligations where such delay or failure results from circumstances beyond reasonable control, including:

natural disasters;
fire;
flood;
epidemic or pandemic;
war;
civil unrest;
strikes;
government restrictions;
transportation disruption;
power failure;
telecommunications or internet failure;
machinery failure;
shortage of materials;
courier disruption;
other extraordinary events.

43. Indemnity

To the extent permitted by applicable law, customers agree to indemnify and hold harmless Zai Solutions/Spectrum from claims, losses or expenses arising from:

unlawful customer-provided content;
copyright or trademark infringement arising from customer-provided content;
misuse of the Website;
violation of these Terms;
fraudulent or unauthorised use of the customer’s account.

44. Governing Law

These Terms shall be governed by the laws of India.

Subject to mandatory consumer protection rights and the jurisdiction of competent statutory authorities and consumer commissions, disputes shall be subject to the jurisdiction of courts having appropriate jurisdiction in Goa, India.

Nothing in this clause is intended to deprive a consumer of any mandatory statutory right or remedy.

45. Grievance Redressal

Spectrum has established a mechanism for receiving and addressing customer grievances.

Grievance Officer

Designation: Grievance Officer
Entity: Zai Solutions / Spectrum
Address: Dias Vaddo, Goa Velha, North Goa, Goa – 403108, India
Email: info@spectrumgoa.com
Phone: 8180085823

Customers may contact us regarding:

orders;
payments;
refunds;
returns;
delivery;
defective products;
privacy;
personal data;
Website issues;
other grievances concerning our services.

We will make reasonable efforts to acknowledge and address grievances within the period prescribed under applicable law.

46. Contact Information

For customer support, orders, privacy requests, returns, refunds or general enquiries:

Zai Solutions
Brand: Spectrum / Spectrum Printing Lab

Website: www.spectrumgoa.com
Email: info@spectrumgoa.com
Phone: 8180085823
Address: Dias Vaddo, Goa Velha, North Goa, Goa – 403108, India
GSTIN: 30DCFPR2304E3Z6

47. Changes to These Terms

Spectrum may update these Terms & Conditions, policies or procedures from time to time.

The latest version will be published on www.spectrumgoa.com.

The “Last Updated” date at the beginning of this document will indicate when the policy was most recently revised.

48. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Cancellation Policy, Returns & Refund Policy and any product-specific terms displayed on the Website, constitute the terms governing your use of the Website and purchase of products from Spectrum, subject to applicable law.

Where a specific product page contains terms that expressly apply to that product, those terms shall be read together with these Terms.

CUSTOMER ACKNOWLEDGEMENT

By using www.spectrumgoa.com, creating an account, uploading content or placing an order, the customer confirms that they have had an opportunity to read and understand the applicable Website policies and agree to comply with the applicable Terms & Conditions.

Zai Solutions
Spectrum / Spectrum Printing Lab
Dias Vaddo, Goa Velha, North Goa, Goa – 403108, India

GSTIN: 30DCFPR2304E3Z6
Email: info@spectrumgoa.com
Phone: 8180085823
Website: www.spectrumgoa.com